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Latest News

Service changes - one year on

The Practice made some changes to the way general practice services were delivered in August 2018. We have produced an update "one year on" that may be of interest to our patients and other service users.

One Year On - review of service changes

Extra public holidays 2019

NHS Highland have announced 3 public holidays when all GP surgeries will be closed this year:

Monday 5 August

Monday 23 September

Friday 18 October

For more details of NHS Highland holiday dates see their website https://www.nhshighland.scot.nhs.uk/

On the above dates the Practice will be closed. There will be a clinician based in the practice area who can be contacted as usual during Out of Hours periods by phoning 111 to speak to NHS24.

In case of a medical emergency dial 999 and ask for the ambulance service.

When should I call the Practice?

We got a new telephone system in 2018 and one of the benefits is we can access statistics about the number of calls we receive and when they come in. We receive more than a hundred phonecalls every day and there is a consistent pattern of most calls coming in between 09.00 and 10.00 in the morning. This is understandable as patients may be calling to make an appointment for that day.

calls

However, if your call can wait until later in the day, for example if calling for test results, then you may wish to wait rather than trying to get through at our busiest time.

Tick bites and lyme disease

Ticks are small, spider-like creatures which feed on the blood of animals and humans. Some of them carry Lyme disease which is an infectious disease which can be treated with antibiotics if detected early. However the best way of protecting against Lyme disease is to prevent tick bites or if bitten to remove the tick safely from the skin as soon as possible.

The practice has a number of resources available to help patients deal with tick bites and for advice when concerned, including translated versions in French and German. They can be found on our Tick Bites webpage following the Tick bites link under Further Information.

Our practice patient information leaflet has been updated with the latest guidance:

Tick bites patient leaflet

Online Patient Services available

Patients registered permanently with the Practice may register for our online Patient Services. From any web browser, at any time patients can then:

  • Book regular GP or Advanced Nurse Practitioner appointments
  • Cancel any appointments (including with a practice nurse)
  • View your list of authorised repeat prescription medication
  • Request repeat prescription medication

This is a new online service which provides additional functionality from what has been available previously from the Practice.

To access Patient Services patients will need to register using an email address that is unique to them. We will also need to verify your identity. The easiest way to register for Vision Online Services is to visit your local surgery and speak to a receptionist.

Video link - registering for online patient services

To confirm, the services available are booking & cancelling appointments plus requesting repeat medication. In Scotland there is no current facility for viewing online the patient summary medical record. This and other services may be added in the future.

Our previous “order your repeat prescription online” system which worked via email alone has now been closed down. Patients who previously used that system should contact their local surgery to register for the new service, as above.

The Patient Services website can be accessed from:

www.patient-services.co.uk

For further help, including Video Tutorials and Frequently Asked Questions follow this link:

http://help.visionhealth.co.uk/Patient_Services_-_Patient_Help_Centre/Content/Home.htm

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