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NHS Near Me room at Gairloch Health Centre

NHS Highland is installing special versions of its innovative NHS Near Me in healthcare facilities across Highland to ensure everyone has equitable access to the video-consulting service.

There is now a NHS Near Me room available for use at Gairloch. The existing Interview Room has been converted for this additional use with new flooring, furniture and lighting plus the dedicated NHS Near Me video consultation equipment.

NHS Highland Near Me

The health board ultimately plans that most patients will use the NHS Near Me web-based platform to attend out-patient appointments from their own homes using video devices on their own computers, smartphones or tablets.

The unstaffed room at Gairloch with easy-to-use computer equipment for NHS Near Me has been set up to ensure patients who can’t connect from home are not excluded. 

NHS Highland’s NHS Near Me lead, Clare Morrison, said: “The opening of these NHS Near Me rooms mark the end of the first phase of the installation of the unstaffed version of the NHS Near Me Service.”

“Our experience of using NHS Near Me in Caithness, and an earlier project using video consulting technology at home showed that not everyone has a smartphone, computer or good internet connection. That’s why we have put these unstaffed rooms in: so everyone can access the NHS Near Me Service.”

Clare said the dedicated NHS Near Me devices in the rooms are easy to use.

She said: “All the patient has to do is press the ‘on’ button on the device and it automatically loads up the NHS Near Me webpage. The dedicated device has clear instructions to follow and there is a step-by-step laminated guide in the room as a back-up.”

Clare hopes that by the end of March the NHS Near Me service will have 15 of these unstaffed rooms in operation in different locations around Highland.

Any Practice patients wishing to use the NHS Near Me service to access their out-patient appointments should first get in touch with whoever arranges their appointments to discuss it. The contact details are usually included on appointment invitation letters.

Online Patient Services available

Patients registered permanently with the Practice may register for our online Patient Services. From any web browser, at any time patients can then:

  • Book regular GP or Advanced Nurse Practitioner appointments
  • Cancel any appointments (including with a practice nurse)
  • View your list of authorised repeat prescription medication
  • Request repeat prescription medication

This is a new online service which provides additional functionality from what has been available previously from the Practice.

To access Patient Services patients will need to register using an email address that is unique to them. We will also need to verify your identity. The easiest way to register for Vision Online Services is to visit your local surgery and speak to a receptionist.

Video link - registering for online patient services

To confirm, the services available are booking & cancelling appointments plus requesting repeat medication. In Scotland there is no current facility for viewing online the patient summary medical record. This and other services may be added in the future.

Our previous “order your repeat prescription online” system which worked via email alone has now been closed down. Patients who previously used that system should contact their local surgery to register for the new service, as above.

The Patient Services website can be accessed from:

www.patient-services.co.uk

For further help, including Video Tutorials and Frequently Asked Questions follow this link:

https://patientservices.helpscoutdocs.com

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